The Promotion of Access to Information Act 2 of 2000 ("PAIA") gives effect to the constitutional right of access to information held by both public and private bodies. This manual has been compiled by ("the Company") in accordance with section 51 of PAIA.
The Company is a private body as defined in PAIA. Its principal business activity is providing a free WhatsApp-based CV-building service to job seekers in South Africa.
The following person has been designated as Information Officer and is responsible for facilitating requests for access to records:
Information Officer
Name:
Title:
Email:
Phone:
Company
Registration no.:
Physical address:
Postal address:
Email:
Website:
The South African Human Rights Commission (SAHRC) has compiled a guide on how to use PAIA. This guide is available from the SAHRC:
The Information Regulator also maintains guidance on POPIA and PAIA compliance:
The Company holds the following categories of records. Not all records are automatically accessible — a formal PAIA request may be required for some categories.
| Category | Description | Retention |
|---|---|---|
| Session records | Name, phone number, email (if provided), location, session state, consent timestamps | years from last interaction |
| CV content | Education history, employment history, skills, languages, profile statement, availability | years from last interaction |
| Generated CVs | PDF CV files stored in secure cloud storage | years from last interaction |
| Sensitive attributes | Race, gender, right-to-work status (if voluntarily provided) | Deleted with session record |
| Feedback records | Voluntary feedback messages submitted by users | years |
| Category | Description | Retention |
|---|---|---|
| Contact form submissions | Name, email address, subject, message body | years |
| Category | Description |
|---|---|
| Company records | Memorandum and Articles of Association, company registration documents, director records |
| Financial records | Management accounts, tax records, invoices |
| Contracts | Service agreements with operators and third-party providers |
| Employment records | Staff and contractor agreements, payroll records (if applicable) |
| Compliance records | POPIA processing records, PAIA requests log, consent records |
The Company is subject to the following legislation relevant to its records:
Any person (a requester) may submit a request for access to records held by the Company. A person requesting access to their own personal information (a personal requester) has enhanced rights under both PAIA and POPIA.
Requests must be submitted using the prescribed Form C (available from the South African Human Rights Commission at www.sahrc.org.za), or by written letter/email containing at minimum:
Submit your request to the Information Officer at the contact details in Part B.
The Company will respond to a request within 30 days of receiving it, as required by PAIA section 56. This period may be extended by a further 30 days in exceptional circumstances, in which case the requester will be notified.
If you are requesting access to your own personal information, you may also exercise your data subject rights directly and without a formal PAIA request by:
A request fee of R50.00 is payable before the Company searches for the records requested, except where:
If the request is granted, access fees (for reproduction of records) are charged in accordance with the Regulations to PAIA. Current prescribed fees include:
| Item | Fee |
|---|---|
| Photocopy (per A4 page) | R1.10 |
| Electronic copy (per megabyte) | R0.75 |
| Postal or courier delivery | Actual cost |
Fees are prescribed by the Minister of Justice and may be updated by regulation. Personal requesters are exempt from access fees for their own personal information.
If the estimated access fee exceeds R600.00, a deposit of one third of that fee is payable before processing begins.
The Company may refuse a request for access to records on the grounds set out in PAIA sections 62–69, including but not limited to:
Where a request is refused, the Company will provide written reasons, notify the requester of their right to internal appeal (section 74), and of the right to apply to court (section 78) if the internal appeal is unsuccessful.
This manual is available:
A copy of this manual has been submitted to the South African Human Rights Commission as required by section 51(3) of PAIA.
This manual was approved by on and supersedes any previously published version.
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